Terms Of Service

Terms of Service
Last Updated: [Date]

Welcome to Kusaila! These Terms of Service ("Terms") govern your use of our website, kusaila.com, and the purchase of our pet-related products. By accessing our site or making a purchase, you agree to abide by these Terms. If you do not agree, please refrain from using our services.

1. GENERAL INFORMATION

Kusaila operates as an online store specializing in pet-related products. We are based in Spain and only offer shipping within Spain.

2. ELIGIBILITY

To use our services, you must be at least 18 years old or have the legal consent of a parent or guardian. By placing an order, you confirm that you meet these requirements.

3. ACCOUNT REGISTRATION

You may need to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your login credentials and agree to notify us immediately if you suspect unauthorized use of your account.

4. PRODUCTS AND PRICING

  • We strive to provide accurate product descriptions and images, but slight variations may occur.

  • Prices are listed in EUR (€) and are subject to change without notice.

  • Kusaila reserves the right to modify or discontinue any product at any time without prior notice.

5. ORDERING AND PAYMENT

  • By placing an order, you agree to provide accurate and complete information.

  • Payments are processed securely through our trusted payment gateways.

  • Kusaila reserves the right to cancel any order due to suspected fraud or incorrect pricing.

6. SHIPPING POLICY

  • We ship only within Spain.

  • Orders are processed within 1-3 business days and typically arrive within 3-7 business days.

  • Shipping costs are calculated at checkout.

  • Kusaila is not responsible for delays due to courier services, customs, or unforeseen circumstances.

7. RETURNS & REFUNDS

  • We accept returns within 14 days of delivery if the product is unused and in its original packaging.

  • Customers must contact us at [support email] to initiate a return.

  • Refunds are processed within 7-10 business days after receiving the returned item.

  • Shipping costs for returns are the customer's responsibility unless the product is defective.

8. INTELLECTUAL PROPERTY

All content on Kusaila, including images, text, logos, and designs, is the property of Kusaila and is protected under intellectual property laws. You may not use our content without permission.

9. LIMITATION OF LIABILITY

Kusaila is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services. We provide our products "as is" without warranties of any kind, except as required by law.

10. CHANGES TO TERMS

We may update these Terms from time to time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the revised Terms.

11. CONTACT INFORMATION

For any questions or concerns regarding these Terms, please contact us at:
📧 [Your Support Email]
📍 [Your Business Address in Spain]

Thank you for shopping with Kusaila!