Shipping Policy

Shipping Policy

Last Updated: [Insert Date]

Welcome to Kusaila! We are committed to providing you with the best shopping experience. This Shipping Policy outlines our shipping procedures, delivery timelines, and other important shipping-related information.

Shipping Locations

We currently ship to the following locations:

  • Spain (Domestic Shipping)

  • International Shipping (Selected countries worldwide)

Unfortunately, we do not ship to restricted regions or P.O. Boxes.

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your payment.

  • Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Times & Rates

Domestic (Spain) Shipping:

  • Standard Shipping: 3-7 business days

  • Express Shipping: 1-3 business days

  • Shipping Costs: Calculated at checkout based on order weight and destination.

International Shipping:

  • Standard International Shipping: 7-20 business days (varies by destination)

  • Express International Shipping: 5-10 business days

  • Shipping Costs: Calculated at checkout based on order weight and destination.

Note: International delivery times may vary due to customs processing delays.

Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.

  • Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes (International Orders)

  • International orders may be subject to import duties, taxes, and customs fees, which are determined by your country’s customs office.

  • These charges are the responsibility of the customer and are not included in our shipping fees.

  • Kusaila is not responsible for any delays caused by customs processing.

Shipping Issues & Lost Packages

  • If your package is lost or delayed, please contact our support team at [your email] with your order number.

  • If a package is marked as delivered but not received, we recommend checking with neighbors or your local postal service before reaching out.

  • Kusaila is not responsible for lost or stolen packages once marked as delivered.

Address Accuracy & Order Modifications

  • Please ensure your shipping address is accurate at checkout. We are not responsible for incorrect addresses provided by customers.

  • Once an order has been processed, modifications to shipping details cannot be guaranteed. Please contact us immediately if changes are needed.

Returns Due to Failed Delivery

  • If a package is returned due to an incorrect address, failure to pay customs fees, or multiple failed delivery attempts, customers are responsible for additional shipping costs to resend the package.

Contact Us

For any shipping-related inquiries, please contact us at: 📧 Email: [your email] 📞 Phone: [your contact number]

We are happy to assist you with any concerns regarding your order!